Privacy Policy

Macaw Digital Solutions ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our client portal (Macaw Hub).

By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you fill out a contact form, request a quote, sign up for our client portal, or communicate with us, we may collect personally identifiable information such as your name, email address, company name, and business-related details you voluntarily provide.

Usage Data

We automatically collect certain information when you visit, use, or navigate our website. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. This information is collected using cookies and similar tracking technologies.

Financial Data

We do not store your payment information directly. All payment processing is handled by Stripe, a PCI-compliant third-party payment processor. We may retain records of transactions including amounts, dates, and invoice details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To respond to your inquiries and fulfill your requests
• To send you project updates, invoices, and service-related communications
• To improve our website, services, and user experience
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our website and client portal
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites for advertising purposes

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:

• Service Providers: With trusted third-party companies that assist us in operating our website and delivering our services (e.g., hosting, payment processing, email delivery)
• Legal Requirements: When required by law or in response to valid legal processes
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security audits.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Opt out of receiving marketing communications at any time
• Portability: Request a machine-readable copy of your data

To exercise any of these rights, please contact us at info@macawdigitalsolutions.com.

8. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.

Key third-party services we use include:

• Stripe (payment processing)
• Google Analytics (website analytics)
• Vercel (website hosting)
• Resend (transactional email)
• AWS / Cloudflare (file storage and CDN)

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our servers.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected such information, the business or commercial purpose for collecting the information, and the categories of third parties with whom we shared the information.

To submit a CCPA request, email us at info@macawdigitalsolutions.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any changes. Your continued use of our website and services after any modifications constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: